Terms & Conditions

Terms and Conditions

1. Orders and Payments:
   • All orders are subject to acceptance and availability.
   • Online payment must be made in full at the time of placing the order.
   • Prices are listed in the currency specified and are inclusive of taxes unless otherwise stated.
2. Custom Orders:
   • Custom orders require a non-refundable deposit before work begins.
   • Detailed specifications for custom orders must be provided in writing and agreed upon before production.
   • Any changes to custom orders must be communicated promptly and may incur additional charges.
3. Shipping and Delivery:
   • We aim to process and ship orders promptly; however, delivery times may vary depending on location and shipping method.
   • Shipping costs are calculated at checkout and may vary based on destination and order size.
   • Any customs duties or taxes incurred upon delivery are the responsibility of the customer.
4. Returns and Exchanges:
   • We accept returns and exchanges within 30 days of delivery for items in their original condition.
   • Custom-made or personalized items may not be eligible for return unless they arrive damaged or defective.
   • Returns must be authorized by contacting our email and include a copy of the original invoice.
5. Quality and Care:
   • Each piece of handmade jewelry is crafted with care and attention to detail.
   • As our jewelry is handcrafted, minor variations may occur, adding to the uniqueness and charm of each piece.
   • To ensure longevity, we recommend following our care instructions provided with your purchase.
6. Intellectual Property:
   • All designs, images, and content on our website are the intellectual property of Serenity Star Designs and may not be reproduced without permission.
7. Limitation of Liability:
   • Serenity Star Designs shall not be liable for any direct, indirect, incidental, or consequential damages arising from the use or inability to use our products or website.
8. Governing Law:
   • These terms and conditions shall be governed by and construed in accordance with the laws of New Hampshire, and any disputes shall be subject to the exclusive jurisdiction of the courts in New Hampshire.
9. Changes to Terms and Conditions:
   • Serenity Star Designs reserves the right to update or modify these terms and conditions at any time without prior notice.

By placing an order with Serenity Star Designs, you agree to abide by these terms and conditions. If you have any questions or concerns, please contact us for assistance.